Returns & Exchanges
Due to the perishable nature of our farm-fresh products, we cannot accept physical returns, but we are committed to ensuring your satisfaction with every order. If your items arrive damaged or do not meet our quality standards, please contact us within 48 hours for a full refund or replacement.
Inspect Your Order
Upon delivery, please immediately check your farm products for any signs of damage or quality issues sustained during transit.
Document Issues
Take clear photos of the product and the shipping label to help our team verify the condition of the goods and improve our packaging process.
Contact Support
Email our customer service team at [email protected] with your order number and the photos within 2 days of receiving your delivery.
Resolution Process
Our team will review your request within 24 hours and issue a credit to your original payment method or arrange for a fresh replacement shipment.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing